Service

WARRANTY CONDITIONS

Each Jupio product features a limited one, two or three year warranty. Should you have any questions concerning the warrranty, please feel free to contact our customer service. The period of warranty is also mentioned on the packaging of the product. You can find each products warranty period below:

3 years of warranty
Digital camera and camcorder batteries
Broadcast batteries
Mobile phone batteries
PowerVault series
Battery chargers
Battery grips
Cables and USB accessories
All other Jupio products

2 years of warranty
Laptop and notebook batteries
Powertool batteries

1 year of warranty
Rechargeable batteries

DOA warranty*
Alkaline batteries
Coin cell batteries
Lithium batteries

*DOA means ´Dead on arrival´. When a product is defective from the first moment you are using it.

Important note about defective batteries
As the lifespan of a battery is always limited, the warranty conditions which relate to the  batteries deviate from the standard warranty conditions. Its a normal process that a battery show wear after being used for a certain period of time. The more intensive the use, the sooner power loss will occur. Permanent powerloss can also occur when you store batteries for a long time without charging it. Our advice: never store an empty battery: always charge it before storing and re-charge every 6-9 months!

No warranty will be given:
1. When defects are caused by incompetent use.
2. When the product has been opened or repaired.
3. In case of bump-, fall- or water damage.
4. In case of short circuiting.
5. When a battery is stored uncharged for a longer period.
6. When a battery experiences loss of power after heavy usage.


Defective Products

Warranty service by  Jupio Europe BV
Jupio will only charge you for shipping- and handling costs for its warranty service. The height of these costs depend on the products age.

0 – 12 months     €0,00
12 – 24 months   €7,50
24 – 36 months  €12,50

Procedure
If you prefer a warranty service through Jupio Europe BV, please follow the following return procedure:
1. Pack the defective product carefully and add a copy of the original invoice along with a printed out RMA form which can be downloaded by clicking here.
2. Return the defective product to the address below. Make sure the package is sufficiently stamped. Unstamped or COD parcels will be refused.

Jupio Europe BV
Returns Department
P.O. Box 5105
9700 GC  Groningen
The Netherlands

When we receive your package we will send back a new or repaired product to the address written on the RMA Form. If any shipping- and handling costs are applicable you will receive an invoice by email from us. When we receive your payment we will ship out the product.


Privacy Policy

Introduction

jupio europe bv takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at info@jupio.com.

Who is jupio europe bv?

jupio europe bv is the besloten vennootschap jupio europe bv, with registered office at (9723 JD) groningen listed at the Traderegister of the Dutch Chamber of Commerce under 02094188.

jupio europe bv is as the controller ultimately responsible with regard to the processing of your personal data.

How does jupio europe bv use your personal data?

Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data jupio europe bv uses for that specific purpose, the legal justification, and the amount of time jupio europe bv keeps this data. For clarity’s sake, we have categorised the purposes.

Services, customer management and financial administration
Purpose: Financial administration
Information: Company name, Billing address, Bank details, Outstanding balance
Legal basis: Legal obligation
Storage period: As long as necessary for this purpose
Purpose: Order Management
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Handling complaints
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Invoicing
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Services
Information: Home address, Email, Data necessary to provide the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Handling complaints
Information: Home address, Email, Data necessary to provide the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Invoicing
Information: Home address, Email, Data necessary to provide the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Marketing
Purpose: Newsletter
Information: Name, Email Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Website
Purpose: Website analytics
Information: Location
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Account
Information: Name, Email
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Submitting reviews or messages
Information: Name, Email
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Chat feature
Information: Name, Email
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Security and fraud prevention
Purpose: ID verification
Information: Password
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: data security
Information: Password
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Research and Development
Purpose: Market research
Information: Email
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose

How did we obtain your personal data?

jupio europe bv has obtained your data because you have provided this data to us. .

What are your rights?

Under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:

Access

You may access your personal information and make any necessary changes in your account. If you would like to see which personal data jupio europe bv has obtained about you, you may exercise your right of access by submitting a request to jupio europe bv.

Making changes

If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that jupio europe bv makes these changes for you. You may request that jupio europe bv modifies, corrects, supplements, erases or shields your information.

Restriction of processing of personal data

You also have the right, under certain conditions, to ask jupio europe bv to restrict the processing of your personal data.

Right to object

If processing of your data takes place on the grounds of ‘legitimate interest’ by jupio europe bv or a third party, you have the right to object to that processing.

Portability of data

You have the right to obtain your personal data from jupio europe bv. jupio europe bv will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.

Withdrawing consent

When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in jupio europe bv no longer being able to provide you with certain services.

Response from jupio europe bv

A request can be sent to info@jupio.com. jupio europe bv will comply with your request as soon as possible and in any case no later than one (1) month after jupio europe bv has received such a request. If jupio europe bv rejects your request, we will indicate in our reply why the request was rejected.

Recipients of your personal data

It is possible that jupio europe bv is required to submit your data to a third party, for example to fulfil a legal obligation.

Transfer to third countries or international organisations

It may be necessary, for instance for technical and operational reasons, to transfer your (personal) data to affiliates of jupio europe bv located outside the European Economic Area. Due to the possibility that the regulations in the area of privacy protection do not offer the same protection as within the European Economic Area, jupio europe bv will use the Privacy Shield or the EU Model Clauses to protect your privacy as much as possible. If that is not possible, jupio europe bv will ask your consent to transfer your (personal) data to countries that do not maintain an adequate protection level. You may withdraw your consent at any time.

What are cookies and how does jupio europe bv use them?

Cookies are small pieces of (text) information that are sent to your browser when you visit the website of jupio europe bv and then stored on the hard disk or in the memory of your device. The cookies placed via jupio europe bv’s website cannot damage your device or the files stored on it. With ‘cookies’, we also mean comparable techniques collecting information, such as device fingerprinting.

Can changes be made to this Privacy Statement?

This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes.

Questions, remarks, and complaints

If you have any questions regarding this Privacy Statement or the way in which jupio europe bv uses your data, you can send an e-mail to info@jupio.com. If you have a complaint about the way your data is processed, please send an e-mail to info@jupio.com. Furthermore, you always have the right to contact the competent national data protection authority. In The Netherlands, this is the Autoriteit Persoonsgegevens.


Product safety

The guideline General Product Safety obliges company to offer safe products. Besides,
as from 1st December 2005 companies must report as soon as dangerous products
come on the market. Legislation must contribute to a better protection of the consumer.

Jupio acts conform all legal requirements  products have to meet and makes every effort to bring safe products on the market. If necessary, Jupio products or packages contain a warning.

If a defective product, which is dangerous,  is brought on the market, it can be traced by means of an article- and batch number. Jupio will withdraw this product from the market. Jupio will make mention of an unsafe product on her website: jupio.com. Besides, in case of a dangerous product, we will inform the authorities.

Should your product contain dangerous deviations please inform Jupio Europe BV in The Netherlands. Jupio will research the product and will take all necessary precautions. Complaints concerning possible dangerous products can be reported to:

Jupio Europe BV
Postbus 5105
9700 GC Groningen
The Netherlands
T +31-(0)50 5499949
F +31-(0)50 3130495
E info@jupio.com

In case of questions concerning product safety issues, please feel free to contact our customer service, on working days monday till friday 09:00 – 17:00 CEST.